butpkr Privacy Policy

butpkr ("butpkr", "we", "us", or "the Platform") is committed to protecting the privacy and personal data of every individual who uses the butpkr platform. This Privacy Policy sets out, in clear and accessible terms, how butpkr collects, uses, stores, shares, and protects personal information relating to registered players and visitors to butpkr.org.

This Policy is intended to comply with internationally recognised data protection principles and applicable privacy legislation. By registering a butpkr account, making a deposit, placing a bet, or otherwise accessing any part of the butpkr platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read alongside butpkr's Terms & Conditions and Responsible Gaming Policy, all of which together form the complete agreement governing the relationship between butpkr and each player.

For the purposes of this Privacy Policy, butpkr acts as the data controller in respect of all personal data collected through the butpkr platform. As data controller, butpkr determines the purposes for which and the means by which personal data is processed.

butpkr operates as an international online gaming brand under applicable international licensing frameworks. Where butpkr engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or game studios — those third parties act as data processors under butpkr's instruction and are contractually bound to process data only in accordance with butpkr's written directions and this Privacy Policy.

If you have any questions about butpkr's role as data controller, or wish to exercise any of your data subject rights described in this Policy, please contact butpkr's support team via the 24/7 live chat facility. All data-related enquiries will be acknowledged within 5 business days and resolved within 30 calendar days where practicable.

butpkr collects personal data through several channels: directly from you when you register or use the platform, automatically through your use of the butpkr website and services, and in certain cases from third-party verification providers where identity checks are required. The categories of personal data butpkr may collect are set out in the table below:

butpkr does not knowingly collect or process special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where expressly required by applicable anti-money-laundering or age verification regulations and where you have provided explicit consent.

butpkr uses the personal data it collects for specific, legitimate purposes only. We do not use your data in any manner inconsistent with the purposes for which it was originally collected without first obtaining your consent. The primary purposes for which butpkr processes personal data are:

• Account Management: To create, maintain, verify, and manage your butpkr player account, including processing your registration, authenticating your login, and administering your account settings and preferences.
• Identity Verification (KYC/AML): To verify your identity, age (minimum 21 years), and source of funds in compliance with applicable anti-money-laundering and responsible gaming obligations. This may involve sharing your identity documents with authorised third-party verification providers.
• Payment Processing: To process deposits and withdrawal requests in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and standard bank transfer, and to maintain an accurate record of all financial transactions on your account.
• Platform Operation: To deliver the betting, casino, and gaming services that butpkr offers, including calculating and crediting winnings, settling bets, and administering bonus and promotional offers.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance via live chat and email.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, collusive behaviour, money laundering, underage access, and other prohibited conduct on the butpkr platform.
• Responsible Gaming: To monitor your gaming behaviour, enforce responsible gaming tools such as deposit limits and self-exclusion, and identify patterns that may indicate problem gambling warranting proactive intervention.
• Legal Compliance: To comply with applicable laws, regulations, licensing conditions, and orders issued by courts or regulatory authorities, including data retention obligations and mandatory reporting requirements.
• Service Improvement: To analyse aggregated, anonymised usage data to improve the butpkr platform, personalise the user experience, and develop new features and product offerings.
• Marketing Communications: Where you have consented to receive them, to send you promotional emails, SMS notifications, or in-platform messages about butpkr offers, bonuses, and new features. See Clause 12 for full details and opt-out instructions.

butpkr processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and butpkr (i.e., the Terms & Conditions), including account creation, payment processing, bet settlement, and customer support.
• Legal Obligation: Processing is required to comply with a legal obligation applicable to butpkr, including anti-money-laundering legislation, age verification requirements, and mandatory regulatory reporting.
• Legitimate Interests: Processing is necessary for the purposes of butpkr's legitimate interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where no other legal basis applies, butpkr will seek your explicit, freely given, and informed consent before processing your personal data. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

butpkr does not sell, rent, or commercially transfer your personal data to any third party. butpkr may share your personal data with carefully selected third parties only in the following circumstances:

• Payment Service Providers: butpkr shares the financial data necessary to process your transactions with authorised payment processors including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other banking partners operating in Pakistan. These providers process your data under their own privacy policies and applicable financial regulation.
• Identity Verification Providers: butpkr may share identity documents and personal information with authorised KYC and AML verification service providers for the purpose of confirming your identity and age in compliance with regulatory obligations.
• Game Studio Partners: Where you play casino games, slots, or video poker titles provided by third-party game studios, limited technical data such as your player session ID and bet amounts may be shared with those studios for the purpose of delivering the game and settling results. Game studios do not receive your full identity or financial data.
• Regulatory and Law Enforcement Authorities: butpkr may disclose your personal data to relevant regulatory authorities, licensing bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of butpkr's business, your personal data may be transferred to the relevant successor entity as part of that transaction, subject to equivalent privacy protections.

All third parties with whom butpkr shares personal data are required to process that data solely in accordance with butpkr's instructions and applicable data protection requirements. butpkr does not permit third-party service providers to use your personal data for their own independent marketing or commercial purposes.

butpkr uses cookies and similar tracking technologies (including local storage and session tokens) on the butpkr.org website. A cookie is a small text file placed on your device when you visit a website. butpkr uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the operation of the butpkr platform. They enable core functions such as maintaining your login session, storing your account preferences, and ensuring the security of your account. These cookies cannot be disabled without preventing you from using the platform.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred language, odds format, and responsible gaming limits — to personalise your butpkr experience across sessions.
• Analytics Cookies: butpkr uses anonymised analytics data to understand how players navigate and use the platform, which pages are most visited, and where technical errors occur. This data is used solely to improve the butpkr platform and is never linked to your individual identity.
• Fraud Detection Cookies: These cookies help butpkr identify suspicious login behaviour, detect automated bots, and protect the platform from fraudulent activity.

butpkr does not use third-party advertising cookies or behavioural retargeting cookies. You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may affect your ability to log in and use certain butpkr features.

butpkr takes the security of your personal data seriously and implements industry-standard technical and organisational security measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and butpkr's servers is encrypted using industry-standard TLS protocol. The padlock icon in your browser confirms that your connection to butpkr is secure at all times.
• Encrypted Data Storage: Sensitive data — including passwords and financial information — is stored in encrypted form using strong cryptographic algorithms. Passwords are hashed and salted and are never stored or transmitted in plain text.
• Access Controls: Access to personal data within butpkr's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and audited.
• Two-Factor Authentication: butpkr offers two-factor authentication (2FA) for all player accounts and strongly encourages its use. 2FA significantly reduces the risk of unauthorised account access.
• Regular Security Audits: butpkr conducts regular security assessments and penetration testing to identify and remediate potential vulnerabilities in its systems.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, butpkr will notify affected players and relevant regulatory authorities in accordance with applicable obligations and without undue delay.

While butpkr implements robust security measures, no system is completely immune to risk. You also play an important role in keeping your account secure — please use a strong, unique password and enable 2FA. If you suspect your butpkr account has been compromised, contact our support team via live chat immediately.

butpkr retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulatory obligation. The following general retention principles apply:

• Active Account Data: Personal data associated with an active butpkr account is retained for the duration of your account's existence and for a period following account closure as required to satisfy legal, regulatory, and anti-money-laundering obligations.
• Transaction and Betting Records: Financial transaction records and bet history are retained for a minimum of five (5) years following the date of each transaction, in accordance with standard anti-money-laundering record-keeping requirements.
• Identity Verification Documents: Copies of identity documents submitted for KYC verification are retained for the period required by applicable regulatory obligations, typically a minimum of five (5) years from account closure.
• Support Communications: Records of customer support interactions are retained for a period of up to three (3) years to facilitate dispute resolution and quality assurance.
• Marketing Data: Where you have consented to receive marketing communications, your contact details and marketing preferences are retained until you withdraw consent or request erasure.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in a manner that prevents its reconstruction or re-identification.

As a butpkr player, you have the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting butpkr support via the 24/7 live chat facility. butpkr will respond to all valid requests within 30 calendar days.

Please note that certain rights — particularly the right to erasure — may be limited where butpkr is required to retain your data to comply with a legal obligation, resolve a dispute, or enforce its Terms & Conditions. Where a request cannot be fulfilled in full, butpkr will explain the reason in its response.

butpkr strictly prohibits access to its platform by anyone under the age of 21 years. The butpkr platform, including all betting, casino, and gaming services, is intended exclusively for adults aged 21 and over. butpkr does not knowingly collect personal data from individuals below this age threshold.

If butpkr becomes aware, through any means, that a person under the age of 21 has registered an account or submitted personal data, butpkr will immediately suspend that account, void any associated bets or gameplay, return any deposited funds to the verified source where lawful, and permanently delete all personal data associated with that account.

Parents and guardians who believe a minor in their household may have accessed or attempted to access butpkr are encouraged to contact our support team immediately via live chat. butpkr also recommends the use of parental control software to restrict access to online gambling sites for minors. For further information, please visit butpkr's Responsible Gaming page.

butpkr may send you promotional communications about bonuses, new games, special offers, and platform news via email, SMS, or in-platform notifications. butpkr will only send marketing communications to players who have explicitly opted in to receive them, either during registration or through their account notification preferences.

You may opt out of marketing communications at any time by:

• Updating your notification preferences within your butpkr account settings.
• Clicking the "Unsubscribe" link included at the bottom of any butpkr marketing email.
• Contacting butpkr support via live chat and requesting removal from the marketing list.

Opting out of marketing communications will not affect your receipt of transactional and account-related communications, such as deposit confirmations, withdrawal processing updates, responsible gaming notifications, and security alerts, which are necessary for the operation of your account and cannot be disabled.

butpkr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. When material changes are made, butpkr will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via email or in-platform notification prior to the changes taking effect.

Your continued use of the butpkr platform following the publication of an amended Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how butpkr protects your data. The most current version of this Policy will always be accessible at butpkr.org/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or butpkr's handling of your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 through the butpkr platform — the fastest way to reach our support team for privacy-related enquiries.
• Email: [email protected] (plain text — not a clickable link)

All privacy-related requests and complaints will be acknowledged within 5 business days and resolved within 30 calendar days where possible. If you are not satisfied with butpkr's response to a privacy complaint, you may have the right to lodge a complaint with a relevant data protection supervisory authority in your jurisdiction.